Terms & Conditions

Acceptance of Terms

By using our Website or subscribing to our Services, you indicate your unconditional acceptance of the following Terms and Conditions. Please read them carefully, as they may have changed since your last visit. The most recent version of these Terms and Conditions may be viewed at EnchantedNMBox.com/terms-of-service.

Scope of Service

Enchanted NM Box maintains this Website as a service to the user community that visits the Website subject to these Terms and Conditions. You are responsible for obtaining any equipment and Internet service necessary to access our Website and for paying any fees for the equipment and service you select. We may alter, suspend, or discontinue this Website or the Services in whole or in part, at any time and for any reason, without notice. The Website may also periodically become unavailable due to maintenance or malfunction of computer equipment or for other reasons.

Website Content

Users have a personal, non-transferable, non-exclusive right to access and use the Content of this Website subject to these Terms and Conditions. The term “Content” means all information, text, images, data, links, software, or other material accessible through the Website or Services, whether created by us or provided by another person for display on the Website or through the Services.

The Content may contain typographical errors, other inadvertent errors or inaccuracies. We reserve the right to make changes to document names and content, descriptions or specifications of products or services, or other information without obligation to issue any notice of such changes.

You may view, copy, download, and print Content that is available on this website or through the Services, subject to the following conditions:

  • The Content may be used solely for internal informational purposes. No part of this website or its Content may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording for any other purpose.
  • The Content may not be modified.
  • Copyright, trademark, and other proprietary notices may not be removed.

Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this Website or any Content displayed on this Website, through the use of framing or otherwise, except: (a) as expressly permitted by these terms of use; or (b) with our prior written permission or the permission of such third party that may own the trademark or copyright of material displayed on this Website.

Registration and Membership; Product Sales

In order to start your ongoing Enchanted NM Box subscription, you must register as a member on our Website. To register you can simply provide your shipping information including your address and billing information, and your valid email address and password to create your login profile. For your convenience as a Enchanted NM Box member, all information that you provide to Enchanted NM Box is subject to Enchanted NM Box’s Privacy Policy. You are responsible for keeping your registration information up to date through the account page on the Website.

As a registered user of Enchanted NM Box, you agree to receive emails promoting any special offer(s), including third party offers. We may from time to time send you our monthly newsletter. You may opt-out from receiving special promotions or our newsletter by emailing info@enchantednmbox.com or selecting to unsubscribe as may be provided in the applicable e-mail correspondence.

Monthly Delivery

As a subscriber to Enchanted NM Box, once a month between the 4th and the 7th day of the month, we will ship you a package with a different selection of items from various New Mexico small businesses. Each month of your subscription, and the selection of Products may change. Accordingly, Enchanted NM Box cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe.


Billing and Payments

All information that you provide to register with Enchanted NM Box including your credit card information is subject to Enchanted NM Box’s Privacy Policy. The price of the Services and/or goods is payable in full before delivery. We accept the following credit cards at this time: Visa, MasterCard, American Express, or Discover. You will automatically be charged each month for your ongoing subscription until cancelled. Accounts that are cancelled prior to shipments do not automatically receive a refund because a shipment has already been generated to fulfill in the next batch mailing. If you’d like that shipment cancelled and refunded, email info@enchantednmbox.com

For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date and you do not edit your credit card information or cancel your account, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to regularly update your payment method information or cancel your account should you wish to discontinue your monthly purchase of Products.

We use a third party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant Enchanted NM Box the right to store and process your information with the third party payment service, which it may change from time to time; you agree that Enchanted NM Box will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider’s terms of service found at https://stripe.com. You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.

Shipping and Risk of Loss

Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates. For loss/damage claims, you must notify Enchanted NM Box within 30 days of the date of your purchase if you believe all or part of your order is missing or damaged.

Replacement of Products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.

Returns and Exchanges

If a Product is defective or if something is missing or damaged, you may return it and we will send you a new item or credit your account. To request a refund, please contact us at info@enchantednmbox.com. When returning Products, it is your responsibility to take reasonable care to see that the Products are not damaged in transit and are received by us at our address as displayed on the postage label. Refunds are at the sole discretion of EncahedNMBox.com.

Local Taxes

You may be charged local sales tax or VAT, if applicable.

International Access

We only ship within the United States of America.

Membership Cancellations (Cancellation Policy)

If you are not completely satisfied with Enchanted NM Box, you can cancel your membership and discontinue your monthly payments at any time.

In order to cancel before you are re-billed for the next shipment, you need to contact Enchanted NM Box prior to the renewal date on the 11th of each month. Email info@enchantednmbox.com or login to your account and click cancel.

If your membership has already renewed and you’d like to cancel an upcoming shipment, you must request cancellation by the 10th of the month to be eligible for a refund.


For Additional Information

If you have any questions about these Terms and Conditions, please contact info@enchantednmbox.com

Enchanted NM Box

2355 Calle de Guadalupe

Mesilla, NM 88046